The Candidate Experience, Company Culture, and Communication

When it comes to the candidate experience during the hiring process, many companies are “dropping the ball,” so to speak.  (That’s a rather apt analogy, since the Super Bowl was last month.)
 
The problem is that companies don’t pay enough attention to the experience that job candidates have while being interviewed, and they don’t take into account how much of an impact that experience has on candidates.
 
Job candidates extrapolate their experience during the hiring process to the company’s culture. In other words, if they have an underwhelming experience, then they deduce the culture must be underwhelming, too.
 
Candidates do NOT want a subpar experience or a subpar workplace culture . . . and some companies are inadvertently communicating to candidates that they can expect those things.
 
So—how can companies rectify this situation and provide the best experience possible for job candidates during the hiring process? Well, it all starts with communicating the right things.
 
Specifically, it starts with the communication of expectations, what candidates can expect during the process. The second step, of course, is the meeting of those expectations. However, below are some things about which companies should clearly communicate:
 

• The skills, requirements, and qualifications necessary for the job they’re seeking to fill
• General information about the company and its culture
• What the steps of the hiring process are and the criteria for advancing to each one
• How long the hiring process will take overall and how long each stage will take individually
• Whether or not the candidate made it to the next stage of the process, and if they didn’t make it, reasons why they did not

 
Communicating to this degree is more than just a professional courtesy; it’s also an excellent way to brand your company in a positive fashion. That’s because even though most candidates don’t make it all the way through the hiring process, you still want those candidates to think highly of your company.
 
Even more importantly, you want those candidates to speak highly of your company to their friends and colleagues.
 
Last year, Time Staffing won ClearlyRated’s Best of Staffing Client and Talent Awards for providing superior service to their clients and candidates. ClearlyRated's Best of Staffing Award is the only award in the United States and Canada that recognizes staffing agencies that have proven superior service and quality based entirely upon ratings provided by their clients and job candidates. Time Staffing received satisfaction scores of 9 out of 10 or 10 out of 10 from 75.4% of their placed talent, significantly higher than the industry’s average of 45%.
 
Contact Time Staffing today to find out more about our placement services for employers!